Batook Imports USA LLC ("Batook Imports," "we," "us," or "our") imports and distributes Batook chewing gum in the United States. We work with consumers, stores, wholesalers, and private label customers. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit batookimports.com (the "Site"), send us an inquiry, book an appointment, sign up for our emails or texts, or otherwise do business with us (together, the "Services").
Please read this policy carefully. If you do not agree with it, please do not use the Services.
1. Information We Collect
We collect information you give us, information collected automatically when you use the Site, and information from other sources. What we collect depends on how you interact with us.
Information you give us
Contact information, such as your name, email address, phone number, and mailing address.
Business information, such as your company name, job title, business address, resale or tax-exemption certificate details, and private label project details, when you contact us as a store, wholesaler, or private label customer.
Order information, such as billing and shipping addresses, the products you buy, and your order history, if you place an order with us.
Communications, such as the inquiry forms, messages, emails, and calls you send us, and the details you give when you book an appointment.
Product feedback and concerns, such as where and when you bought a product, its lot number, photos, and details about your experience. This may include health information you choose to share, such as a reported allergic reaction. We use it only to respond, investigate product quality and safety, and meet our legal obligations.
Marketing preferences, such as the email address or phone number you give us to receive our emails or text messages.
Information collected automatically
When you use the Site, we and our service providers automatically collect:
Device and usage information, such as your IP address, browser and device type, operating system, pages viewed, links clicked, referring website, and the dates and times of your visits.
Approximate location, such as your city or state, based on your IP address.
Information from cookies and pixels, as described in Section 4.
Information from other sources
We may also receive information about you from:
Service providers that help us run our business, such as payment processors, shipping carriers, and analytics providers.
Distributors, retailers, and other business partners, for example when they refer a customer or a wholesale inquiry to us.
Social media platforms, when you interact with our pages or content there.
Publicly available sources, such as business directories and company websites, for business contacts.
2. How We Use Your Information
We use personal information to run our business, serve our customers, and keep the Services safe. Specifically, we use it to:
Respond to your questions, requests, and messages, schedule appointments you book, and provide customer service.
Process, ship, and support orders from stores, wholesalers, and private label customers.
Review inquiries from stores, wholesalers, and private label customers, prepare quotes, and manage our business relationships.
Investigate product questions and complaints, monitor product quality and safety, and contact you if a product recall affects you.
Send newsletters, text messages, offers, and other marketing, with your consent where the law requires it, and subject to your choices in Section 5.
Operate, maintain, and improve the Site, and understand how visitors use it.
Detect, prevent, and address fraud, security incidents, and other harmful or illegal activity.
Comply with laws and regulations, including tax, customs, import, and food safety requirements, and respond to lawful requests from authorities.
Enforce our terms and protect the rights, property, and safety of Batook Imports, our customers, and others.
Carry out any other purpose we describe when we collect the information, or that you consent to.
We may also create de-identified or aggregated information that does not identify you. We keep it in that form and do not try to re-identify it, except as the law allows.
3. How We Share Your Information
We do not sell your personal information for money. We share it only as described below:
Service providers. Companies that work on our behalf, such as website hosting, payment processing, shipping and fulfillment, email, text messaging, scheduling, customer relationship management, analytics, and IT support. They may use your information only to provide services to us.
Product manufacturers. The manufacturer of the products we import, to quote and produce private label orders and to investigate product quality or safety concerns.
Distributors and retailers. If you ask where to buy our products, or want to buy wholesale through a distributor, we may pass your inquiry to the right distributor or retailer.
Advertising and analytics partners. Companies that provide cookies, pixels, and similar tools on the Site, as described in Section 4.
Legal and safety reasons. Government authorities, regulators such as the U.S. Food and Drug Administration, courts, or others, when we believe disclosure is required by law, needed to respond to legal process, or necessary to protect rights, property, or safety.
Business transfers. A buyer, successor, or other party in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business.
With your consent. When you ask us to share your information, or agree that we may.
We do not share personal information with third parties for their own direct marketing purposes.
Text messages. We do not sell or share mobile information, including your text message opt-in and consent, with third parties or affiliates for marketing or promotional purposes. The sharing described elsewhere in this policy does not apply to text message opt-in data and consent; we share them only with the providers that deliver our messages, or as the law requires.
Some state laws treat certain uses of advertising cookies and pixels as a "sale" or "sharing" of personal information, even when no money changes hands. Because we use these tools, you can opt out as described in Sections 4 and 6.
4. Cookies and Similar Technologies
We and third parties use cookies, pixels, and similar technologies to run the Site, understand how it is used, and measure our marketing. Cookies are small files stored by your browser. Pixels are small pieces of code in web pages or emails that show when content is viewed or a link is clicked.
Essential cookies make the Site work, for example by keeping it secure or remembering your cookie choices.
Analytics cookies help us understand how visitors use the Site. We use Google Analytics. You can see how Google uses this data at policies.google.com/technologies/partner-sites and opt out with Google's browser add-on.
Advertising cookies and pixels let partners such as Meta and Google measure our ads and show you relevant ads on other websites and apps.
Email pixels in our marketing emails tell us whether an email was opened or a link was clicked.
Third parties that provide these tools may collect information about your online activities over time and across different websites.
Your choices. You can set your browser to block or delete cookies, but parts of the Site may not work without them. You can opt out of interest-based ads from many companies at optout.aboutads.info and optout.networkadvertising.org. You can change your cookie choices at any time through our cookie banner or the cookie settings link on the Site.
Do Not Track and Global Privacy Control. The Site does not currently respond to "Do Not Track" browser signals. Where the law requires it, we treat a Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information, or targeted advertising, for that browser.
5. Your Choices
Marketing emails. Click "unsubscribe" in any marketing email, or contact us using the details in Section 13. We may still send you messages about your orders or account.
Text messages. Reply STOP to any of our text messages to stop receiving them, or HELP for help. Message and data rates may apply.
Cookies and ads. See "Your choices" in Section 4.
Reviewing or updating your information. You can ask us to review, correct, or update your information by contacting us.
6. Your Privacy Rights
Depending on where you live, state privacy laws may give you rights over your personal information. These include laws in California, Colorado, Connecticut, Texas, Virginia, and other states. These rights are subject to exceptions under applicable law.
Know and access. Confirm whether we process your personal information, learn how we collect, use, and share it, and get a copy.
Correct. Ask us to correct inaccurate personal information.
Delete. Ask us to delete personal information we hold about you.
Portability. Receive your personal information in a portable, readily usable format.
Opt out. Opt out of the sale or sharing of your personal information, targeted advertising, and profiling that has legal or similarly significant effects.
Non-discrimination. We will not discriminate against you for using any of these rights.
We use sensitive personal information, such as health details you include in a product complaint, only to respond to you and as the law permits. We do not use it to infer characteristics about you.
How to make a request
Email info@batookimports.com with "Privacy Request" in the subject line. Tell us which right you want to use and the state you live in.
We will verify your identity by matching the information you give us with information we already have. You do not need to verify your identity to opt out. You may use an authorized agent, but we may ask for proof of their authority and ask you to confirm your identity with us directly.
We will respond within 45 days. If we need more time, we will tell you why and may extend that period as the law allows.
Appeals
If we decline your request, you may appeal by replying to our decision with "Appeal" in the subject line. We will respond within the time the law requires. If you disagree with the outcome, you may contact your state's attorney general.
California and Nevada residents
California "Shine the Light." California residents may ask whether we shared personal information with third parties for their own direct marketing. We do not share it for that purpose.
Nevada. We do not sell covered information as defined by Nevada law. Nevada residents may still send an opt-out request to info@batookimports.com.
7. Children's Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
We do not knowingly sell or share the personal information of anyone under 16.
8. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, and we require our service providers to do the same. No website, email, or data transmission is completely secure, so we cannot guarantee the security of your information. If a security breach affects your personal information, we will notify you as required by law.
9. How Long We Keep Your Information
We keep personal information only as long as we need it for the purposes in this policy. That includes fulfilling orders, keeping business records, resolving disputes, and meeting legal, tax, customs, and accounting requirements. When we no longer need it, we delete it or de-identify it.
10. International Visitors
We are based in the United States, and the Site is intended for visitors in the United States. If you use the Site from another country, your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live. Some service providers and partners, including the manufacturer of the products we import, may process information in other countries.
11. Third-Party Websites and Social Media
The Site may link to websites and services we do not control, such as social media platforms and online retailers. This policy does not apply to them, so please review their privacy policies. Anything you post publicly, such as comments on our social media pages, can be seen and used by others.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date at the top. If we make material changes, we will give you additional notice as required by law, such as a notice on the Site or an email.
13. Contact Us
If you have questions about this Privacy Policy or want to use your privacy rights, email Batook Imports USA LLC at info@batookimports.com.
